by Harriet Cohen | Jan 25, 2022 | accountability, branding, business tools, change, competition, customers, feedback/evaluations, future planning, Goals, Harriet Cohen, innovation, Inspiration, Leadership, marketing, networking, New work conditions, Professional development, self actualization, strategic planning
We’ve all made resolutions for ourselves and our businesses. We often forget that a dream without a plan is merely a wish. How disappointed were we when our lofty ideas never came to fruition? That’s why Resolutions don’t work, there is no plan and...
by Harriet Cohen | Nov 22, 2021 | accountability, business tools, EQ, future planning, Harriet Cohen, innovation, Leadership, Professional development, recognition, strategic planning
In the last newsletter I discussed the great resignation and its impact. I want to take it further and look at the affect of leadership. I have often heard comments about millennials leaving jobs where they do not feel valued or have meaningful work; they are no...
by Harriet Cohen | Jul 21, 2021 | accountability, branding, business tools, competition, customers, feedback/evaluations, Harriet Cohen, Leadership, marketing, networking, Professional development, recognition, Social Meidia, strategic planning
“. High-quality customer service is essential to a growing or establishing a company’s bottom line—a Virtuous Circle that drives profits and allows companies to compete against rivals with more funding and resources in their pocket. 1. How do you want people to...
by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
by Harriet Cohen | Mar 29, 2021 | accountability, bias, change, customers, feedback/evaluations, innovation, marketing, Professional development, recognition, Social Meidia
In a previous blog I talked about knowing your “why”; today I was reminded about story telling . The article is from 2013 and says story telling will be the big thing for the next 5 years. Here we are in 2021 and it’s still big Story telling has been around for...
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