by Harriet Cohen | Aug 20, 2023 | accountability, branding, customers, feedback/evaluations, marketing, Social Meidia
Quality control isn’t just about catching manufacturing defects or errors; it’s a powerful force that shapes a company’s identity, resonates through its culture, influences customer loyalty, and even affects the talent it attracts. It impacts...
by Harriet Cohen | May 17, 2022 | accountability, business tools, change, customers, feedback/evaluations, Harriet Cohen, marketing
Why are you doing them? What do you want to learn and are surveys the best way to do it;, not necessarily. Let’s look at what they are and how to get real measurable results that you can use. I have never liked surveys that are rating scales or are used to...
by Harriet Cohen | Jan 25, 2022 | accountability, bias, branding, change, customers, EQ, feedback/evaluations, Harriet Cohen, Leadership, New work conditions, Professional development, recognition, social responsibility
Part of a good marketing plan describes company values along with branding. Do you walk your talk? Do your behaviors support your values or are they lip service to the current fads and trends? Why is this important? It affects the bottom line. Think about products...
by Harriet Cohen | Jan 25, 2022 | accountability, branding, business tools, change, competition, customers, feedback/evaluations, future planning, Goals, Harriet Cohen, innovation, Inspiration, Leadership, marketing, networking, New work conditions, Professional development, self actualization, strategic planning
We’ve all made resolutions for ourselves and our businesses. We often forget that a dream without a plan is merely a wish. How disappointed were we when our lofty ideas never came to fruition? That’s why Resolutions don’t work, there is no plan and...
by Harriet Cohen | Jul 21, 2021 | accountability, branding, business tools, competition, customers, feedback/evaluations, Harriet Cohen, Leadership, marketing, networking, Professional development, recognition, Social Meidia, strategic planning
“. High-quality customer service is essential to a growing or establishing a company’s bottom line—a Virtuous Circle that drives profits and allows companies to compete against rivals with more funding and resources in their pocket. 1. How do you want people to...
by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
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