by Harriet Cohen | Jan 25, 2022 | accountability, bias, branding, change, customers, EQ, feedback/evaluations, Harriet Cohen, Leadership, New work conditions, Professional development, recognition, social responsibility
Part of a good marketing plan describes company values along with branding. Do you walk your talk? Do your behaviors support your values or are they lip service to the current fads and trends? Why is this important? It affects the bottom line. Think about products...
by Harriet Cohen | Jan 25, 2022 | accountability, branding, business tools, change, competition, customers, feedback/evaluations, future planning, Goals, Harriet Cohen, innovation, Inspiration, Leadership, marketing, networking, New work conditions, Professional development, self actualization, strategic planning
We’ve all made resolutions for ourselves and our businesses. We often forget that a dream without a plan is merely a wish. How disappointed were we when our lofty ideas never came to fruition? That’s why Resolutions don’t work, there is no plan and...
by Harriet Cohen | Jul 21, 2021 | accountability, branding, business tools, competition, customers, feedback/evaluations, Harriet Cohen, Leadership, marketing, networking, Professional development, recognition, Social Meidia, strategic planning
“. High-quality customer service is essential to a growing or establishing a company’s bottom line—a Virtuous Circle that drives profits and allows companies to compete against rivals with more funding and resources in their pocket. 1. How do you want people to...
by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
by Harriet Cohen | Jun 12, 2021 | accountability, branding, business tools, change, competition, customers, EQ, Harriet Cohen, innovation, marketing, Professional development, strategic planning
I win you lose. Winner takes all. I can’t compete with the big guys they have more…. (fill in the blank). Oh no! my competitor is opening near me I am doomed. We have all heard these lines and maybe said them. Competition doesn’t have to be the end...
by Harriet Cohen | Mar 29, 2021 | accountability, bias, business tools, change, customers, EQ, Harriet Cohen, innovation, Leadership, Professional development, social responsibility
There has been a lot of talk about diversity inclusion and equity. Can’t use the initials in that order it says DIE, not good. What are all these words and how do they affect us and our businesses? I coined I.D.E.A.because for me it encompasses all of the...
Recent Comments