by Harriet Cohen | Oct 20, 2021 | accountability, business tools, change, future planning, Harriet Cohen, Leadership, New work conditions, Professional development, recognition, strategic planning
Employers complain they are having problems hiring. I am getting more calls to do career transition programs or business start ups. Why? What is happening? Unions are more active and strikes are rapidly increasing. Why? 4.3 million people left their jobs to find...
by Harriet Cohen | Aug 25, 2021 | accountability, EQ, Goals, Harriet Cohen, innovation, Leadership, Professional development, recognition, self actualization, strategic planning
Just like Monday morning quarterbacks, people think they could do a better job and they know how to fix things.The best leaders convey four key messages to associates with their public communications: “The greatest leader is not necessarily the one who does the...
by Harriet Cohen | Jul 21, 2021 | accountability, branding, business tools, competition, customers, feedback/evaluations, Harriet Cohen, Leadership, marketing, networking, Professional development, recognition, Social Meidia, strategic planning
“. High-quality customer service is essential to a growing or establishing a company’s bottom line—a Virtuous Circle that drives profits and allows companies to compete against rivals with more funding and resources in their pocket. 1. How do you want people to...
by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
by Harriet Cohen | Apr 27, 2021 | accountability, bias, business tools, feedback/evaluations, Goals, Harriet Cohen, Leadership, Professional development, recognition, social responsibility, strategic planning, teams
One of the big changes from the pandemic is the team. It’s remote and may never be co-located. Now more than ever it’s important to focus on how to be successful I have had the privilege to work with a wide range of teams from the AF Space and Missile...
by Harriet Cohen | Apr 27, 2021 | accountability, business tools, change, feedback/evaluations, Goals, Harriet Cohen, innovation, Leadership, Professional development, recognition, social responsibility
I am not talking about the dreams at night but rather the dreams of what you want. Kids dream all the time; I want to be a fireman or fly into space or dance on stage. When did we stop dreaming and why is it important now more than ever? I was introduced to a book...
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