by Harriet Cohen | Jun 21, 2026 | branding, business tools, marketing
When most people think about branding, they think about logos, websites, taglines, colors, and marketing campaigns. They’re wrong. Your brand is not what you say it is. Your brand is what customers experience when they interact with your company. Think about...
by Harriet Cohen | Jun 21, 2026 | business tools, feedback/evaluations
Most business owners understand customer service is important. The challenge isn’t knowing that service matters. The challenge is knowing what actually works. Customer loyalty isn’t built through grand gestures or expensive programs. It is built through...
by Harriet Cohen | Apr 28, 2026 | accountability, business tools, Goals, self actualization
Everyone seems to be starting a business right now. According to a recent Korn Ferry report, over half a million people filed to start businesses in a single month—and the number of people calling themselves “founders” has surged. Sounds exciting. And it is. But...
by Harriet Cohen | Feb 21, 2026 | Leadership, Professional development
In Part 1, we talked about assumptions. This isn’t about Millennials. It’s not about Gen Z. It’s not about phones. It’s about whether your organization is designed for contribution. So let’s talk about Monday morning. Not someday. Not after a retreat. Monday. Start...
by Harriet Cohen | Feb 21, 2026 | Leadership, Professional development
Two years ago, I wrote about generational differences in the workplace. Baby Boomers. Gen X. Millennials. Gen Z. Different drivers. Different expectations. Different tolerances. And here we are. Not much has changed. What has remained consistent? The assumption....
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