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You Found Your WHY…Now What?

by Harriet Cohen | Jul 17, 2026 | change, Inspiration, self actualization

Simon Sinek has inspired millions of people with one simple question: What’s your WHY? Your WHY is your purpose—your reason for getting out of bed in the morning. It’s the belief that drives your decisions, influences your relationships, and gives meaning...

Customer Service Isn’t a Department—It’s Your Brand

by Harriet Cohen | Jun 21, 2026 | branding, business tools, marketing

When most people think about branding, they think about logos, websites, taglines, colors, and marketing campaigns. They’re wrong. Your brand is not what you say it is. Your brand is what customers experience when they interact with your company. Think about...

7 Customer Service Practices That Actually Build Loyalty

by Harriet Cohen | Jun 21, 2026 | business tools, feedback/evaluations

Most business owners understand customer service is important. The challenge isn’t knowing that service matters. The challenge is knowing what actually works. Customer loyalty isn’t built through grand gestures or expensive programs. It is built through...

Everyone’s Starting a Business… Here’s What They’re Getting Wrong

by Harriet Cohen | Apr 28, 2026 | accountability, business tools, Goals, self actualization

Everyone seems to be starting a business right now. According to a recent Korn Ferry report, over half a million people filed to start businesses in a single month—and the number of people calling themselves “founders” has surged. Sounds exciting. And it is. But...

Monday Morning: Stop Blaming Generations and Start Designing Performance

by Harriet Cohen | Feb 21, 2026 | Leadership, Professional development

In Part 1, we talked about assumptions. This isn’t about Millennials. It’s not about Gen Z. It’s not about phones. It’s about whether your organization is designed for contribution. So let’s talk about Monday morning. Not someday. Not after a retreat. Monday. Start...
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