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Surveys……. Waste of time?

by Harriet Cohen | Dec 19, 2023 | business tools, feedback/evaluations, marketing

Why does the proliferation of surveys especially ineffectual ones bother me?   Feedback on products and services are extremely important for a company’s growth; but most surveys are the lazy way to generate valuable information. it can be done better! In the...

Do It Right

by Harriet Cohen | Dec 18, 2023 | change, customers, feedback/evaluations, marketing, Social Meidia

When you do decide to create surveys there are key steps to follow to make them effective regardless of the industry. How will a survey help sales? marketing? hiring? If you can’t answer that, don’t waste your time designing a survey and don’t piss...

Quality Control…..The Invisible Thread

by Harriet Cohen | Aug 20, 2023 | accountability, branding, customers, feedback/evaluations, marketing, Social Meidia

Quality control isn’t just about catching manufacturing defects or errors; it’s a powerful force that shapes a company’s identity, resonates through its culture, influences customer loyalty, and even affects the talent it attracts. It impacts...

CEOs, Managers, Coaches, Friends, lend me your ears!

by Harriet Cohen | May 17, 2023 | accountability, feedback/evaluations, Leadership, Professional development

Ok It’s a little hokey. Every category listed needs good listening skills to succeed.  I could also include parents, teachers, doctors  and more. As a coach/advisor I ask questions to achieve results, more importantly, I have to really listen to the answers,...

Why don’t we listen?

by Harriet Cohen | May 15, 2023 | accountability, bias, feedback/evaluations, Professional development

We are not really trained to truly listen. We hear the words or the sounds but we don’t listen for the meaning. Nor do we listen for what is not said. We are too busy framing our responses.  We have two ears and one mouth because when you truly listen and the...

Coaching… Is It Worth It?

by Harriet Cohen | Dec 13, 2022 | accountability, feedback/evaluations, Goals, Inspiration, Leadership, Professional development, self actualization

Yes I am a coach, advisor, consultant, teacher, mentor; why would i ask that question? Coaching has gotten a bad reputation over the years. Smart people know that coaching can take individuals and businesses to new heights, develop new skills and are worth the time...
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