by Harriet Cohen | Jun 21, 2026 | business tools, feedback/evaluations
Most business owners understand customer service is important. The challenge isn’t knowing that service matters. The challenge is knowing what actually works. Customer loyalty isn’t built through grand gestures or expensive programs. It is built through...
by Harriet Cohen | Oct 12, 2025 | accountability, feedback/evaluations, Leadership
Now that you know the difference between being responsible and accountable, how do you create a culture that reflects accountability? Think of all the places and people to whom you are accountable There are 4 basic rules to creating a team, or an organization or even...
by Harriet Cohen | May 27, 2025 | accountability, feedback/evaluations, Leadership, Professional development
I asked Chat GPT to create a speech to new and newly promoted managers setting expectations of performance. Notice the focus is on developing people. The template provides a way to measure the expectations. If you are a manger or boss I encourage you to answer the...
by Harriet Cohen | Dec 19, 2023 | business tools, feedback/evaluations, marketing
Why does the proliferation of surveys especially ineffectual ones bother me? Feedback on products and services are extremely important for a company’s growth; but most surveys are the lazy way to generate valuable information. it can be done better! In the...
by Harriet Cohen | Dec 18, 2023 | change, customers, feedback/evaluations, marketing, Social Meidia
When you do decide to create surveys there are key steps to follow to make them effective regardless of the industry. How will a survey help sales? marketing? hiring? If you can’t answer that, don’t waste your time designing a survey and don’t piss...
by Harriet Cohen | Aug 20, 2023 | accountability, branding, customers, feedback/evaluations, marketing, Social Meidia
Quality control isn’t just about catching manufacturing defects or errors; it’s a powerful force that shapes a company’s identity, resonates through its culture, influences customer loyalty, and even affects the talent it attracts. It impacts...
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