Negativity rules! How distorted is what you see?

It has been proven over and over that we create our truths based on our perceptions and biases. We look at things and make judgements. From these conclusions we adopt beliefs and then select appropriate strategies. The danger is however, the stronger we hold onto our...

Fixing Customer Service

“. High-quality customer service is essential to a growing or establishing a  company’s bottom line—a Virtuous Circle that drives profits and allows companies to compete against rivals with more funding and resources in their pocket. 1. How do you want people to...