by Harriet Cohen | Jan 25, 2022 | accountability, branding, business tools, change, competition, customers, feedback/evaluations, future planning, Goals, Harriet Cohen, innovation, Inspiration, Leadership, marketing, networking, New work conditions, Professional development, self actualization, strategic planning
We’ve all made resolutions for ourselves and our businesses. We often forget that a dream without a plan is merely a wish. How disappointed were we when our lofty ideas never came to fruition? That’s why Resolutions don’t work, there is no plan and...
by Harriet Cohen | Nov 22, 2021 | accountability, business tools, change, feedback/evaluations, future planning, Goals, Harriet Cohen, innovation, Leadership, Professional development
The term engagement has been around for a long time. I first learned about it 20 years ago and after reading the book First Break All the Rules and attending workshops led by Marcus Buckingham; I wanted to use the concepts with clients. A few years ago Karen Boublis...
by Harriet Cohen | Sep 21, 2021 | accountability, bias, business tools, change, feedback/evaluations, Harriet Cohen, Professional development, self actualization, Social Meidia, social responsibility
It has been proven over and over that we create our truths based on our perceptions and biases. We look at things and make judgements. From these conclusions we adopt beliefs and then select appropriate strategies. The danger is however, the stronger we hold onto our...
by Harriet Cohen | Jul 21, 2021 | accountability, branding, business tools, competition, customers, feedback/evaluations, Harriet Cohen, Leadership, marketing, networking, Professional development, recognition, Social Meidia, strategic planning
“. High-quality customer service is essential to a growing or establishing a company’s bottom line—a Virtuous Circle that drives profits and allows companies to compete against rivals with more funding and resources in their pocket. 1. How do you want people to...
by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
by Harriet Cohen | Jun 12, 2021 | accountability, business tools, competition, feedback/evaluations, Goals, Harriet Cohen, Professional development, self actualization
Abraham Maslow lists 5 areas of motivation one of which is self actualization; being the best for you. How does that manifest itself? Many times growing up we compare ourselves to others and what they are doing often wondering if we can do better..That’s one way...
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