by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
by Harriet Cohen | Jun 12, 2021 | accountability, branding, business tools, change, competition, customers, EQ, Harriet Cohen, innovation, marketing, Professional development, strategic planning
I win you lose. Winner takes all. I can’t compete with the big guys they have more…. (fill in the blank). Oh no! my competitor is opening near me I am doomed. We have all heard these lines and maybe said them. Competition doesn’t have to be the end...
by Harriet Cohen | Jun 12, 2021 | accountability, business tools, competition, feedback/evaluations, Goals, Harriet Cohen, Professional development, self actualization
Abraham Maslow lists 5 areas of motivation one of which is self actualization; being the best for you. How does that manifest itself? Many times growing up we compare ourselves to others and what they are doing often wondering if we can do better..That’s one way...
by Harriet Cohen | Mar 29, 2021 | accountability, bias, change, customers, feedback/evaluations, innovation, marketing, Professional development, recognition, Social Meidia
In a previous blog I talked about knowing your “why”; today I was reminded about story telling . The article is from 2013 and says story telling will be the big thing for the next 5 years. Here we are in 2021 and it’s still big Story telling has been around for...
by Harriet Cohen | Nov 5, 2020 | business tools, change, Goals, Harriet Cohen, innovation, marketing, strategic planning
2020 is almost over YAY Yahoo! What are you going to do to make 2021 better. Despite everything there have been a lot of good things this year. Dodgers won the world series and the Lakers won the playoff (they are now tied with the Celtics 17 wins). Many of us...
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