by Harriet Cohen | Aug 25, 2021 | accountability, bias, business tools, change, EQ, Harriet Cohen, Leadership, Professional development, self actualization, social responsibility
Who should you trust? Leaders? Friends? Media? Family? Science?Doctors? Lawyers? What is trust? Can I count on you to do what you say? Will you be honest with me and tell me the truth? All of it? When someone ,especially someone close breaks a trust it takes 7-12...
by Harriet Cohen | Jul 21, 2021 | accountability, branding, business tools, competition, customers, feedback/evaluations, Harriet Cohen, Leadership, marketing, networking, Professional development, recognition, Social Meidia, strategic planning
“. High-quality customer service is essential to a growing or establishing a company’s bottom line—a Virtuous Circle that drives profits and allows companies to compete against rivals with more funding and resources in their pocket. 1. How do you want people to...
by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
by Harriet Cohen | Jun 12, 2021 | accountability, business tools, competition, feedback/evaluations, Goals, Harriet Cohen, Professional development, self actualization
Abraham Maslow lists 5 areas of motivation one of which is self actualization; being the best for you. How does that manifest itself? Many times growing up we compare ourselves to others and what they are doing often wondering if we can do better..That’s one way...
by Harriet Cohen | Mar 29, 2021 | accountability, bias, business tools, change, customers, EQ, Harriet Cohen, innovation, Leadership, Professional development, social responsibility
There has been a lot of talk about diversity inclusion and equity. Can’t use the initials in that order it says DIE, not good. What are all these words and how do they affect us and our businesses? I coined I.D.E.A.because for me it encompasses all of the...
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