by Harriet Cohen | Aug 25, 2021 | accountability, bias, business tools, change, EQ, Harriet Cohen, Leadership, Professional development, self actualization, social responsibility
Who should you trust? Leaders? Friends? Media? Family? Science?Doctors? Lawyers? What is trust? Can I count on you to do what you say? Will you be honest with me and tell me the truth? All of it? When someone ,especially someone close breaks a trust it takes 7-12...
by Harriet Cohen | Aug 25, 2021 | accountability, EQ, Goals, Harriet Cohen, innovation, Leadership, Professional development, recognition, self actualization, strategic planning
Just like Monday morning quarterbacks, people think they could do a better job and they know how to fix things.The best leaders convey four key messages to associates with their public communications: “The greatest leader is not necessarily the one who does the...
by Harriet Cohen | Jul 21, 2021 | accountability, branding, business tools, competition, customers, feedback/evaluations, Harriet Cohen, Leadership, marketing, networking, Professional development, recognition, Social Meidia, strategic planning
“. High-quality customer service is essential to a growing or establishing a company’s bottom line—a Virtuous Circle that drives profits and allows companies to compete against rivals with more funding and resources in their pocket. 1. How do you want people to...
by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
by Harriet Cohen | Jun 12, 2021 | accountability, branding, business tools, change, competition, customers, EQ, Harriet Cohen, innovation, marketing, Professional development, strategic planning
I win you lose. Winner takes all. I can’t compete with the big guys they have more…. (fill in the blank). Oh no! my competitor is opening near me I am doomed. We have all heard these lines and maybe said them. Competition doesn’t have to be the end...
by Harriet Cohen | Jun 12, 2021 | accountability, business tools, competition, feedback/evaluations, Goals, Harriet Cohen, Professional development, self actualization
Abraham Maslow lists 5 areas of motivation one of which is self actualization; being the best for you. How does that manifest itself? Many times growing up we compare ourselves to others and what they are doing often wondering if we can do better..That’s one way...
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