by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
by Harriet Cohen | Jun 12, 2021 | accountability, branding, business tools, change, competition, customers, EQ, Harriet Cohen, innovation, marketing, Professional development, strategic planning
I win you lose. Winner takes all. I can’t compete with the big guys they have more…. (fill in the blank). Oh no! my competitor is opening near me I am doomed. We have all heard these lines and maybe said them. Competition doesn’t have to be the end...
by Harriet Cohen | Mar 29, 2021 | accountability, bias, business tools, change, customers, EQ, Harriet Cohen, innovation, Leadership, Professional development, social responsibility
There has been a lot of talk about diversity inclusion and equity. Can’t use the initials in that order it says DIE, not good. What are all these words and how do they affect us and our businesses? I coined I.D.E.A.because for me it encompasses all of the...
by Harriet Cohen | Mar 29, 2021 | accountability, bias, change, customers, feedback/evaluations, innovation, marketing, Professional development, recognition, Social Meidia
In a previous blog I talked about knowing your “why”; today I was reminded about story telling . The article is from 2013 and says story telling will be the big thing for the next 5 years. Here we are in 2021 and it’s still big Story telling has been around for...
by Harriet Cohen | Jan 26, 2021 | accountability, business tools, customers, feedback/evaluations, Goals, Harriet Cohen, Professional development, strategic planning
David Letterman had his top 10 list, Here’s mine. the difference is they are all important to varying degrees depending in what stage the business is in.The list is a reminder to help you start, grow or maintain your business. It’s a compilation of what I teach...
by Harriet Cohen | Jan 26, 2021 | branding, business tools, customers, Goals, Harriet Cohen, marketing, networking
We use referrals all the time everyday. What restaurant, movie, store, dentist, doctor, would you recommend and why? Yet when it comes to business to business referrals there seems to be a disconnect; or am I the only one who sees this? Many businesses join...
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