by Harriet Cohen | Jul 21, 2021 | accountability, branding, business tools, competition, customers, feedback/evaluations, Harriet Cohen, Leadership, marketing, networking, Professional development, recognition, Social Meidia, strategic planning
“. High-quality customer service is essential to a growing or establishing a company’s bottom line—a Virtuous Circle that drives profits and allows companies to compete against rivals with more funding and resources in their pocket. 1. How do you want people to...
by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
by Harriet Cohen | Mar 29, 2021 | accountability, bias, change, customers, feedback/evaluations, innovation, marketing, Professional development, recognition, Social Meidia
In a previous blog I talked about knowing your “why”; today I was reminded about story telling . The article is from 2013 and says story telling will be the big thing for the next 5 years. Here we are in 2021 and it’s still big Story telling has been around for...
by Harriet Cohen | Jan 26, 2021 | accountability, business tools, customers, feedback/evaluations, Goals, Harriet Cohen, Professional development, strategic planning
David Letterman had his top 10 list, Here’s mine. the difference is they are all important to varying degrees depending in what stage the business is in.The list is a reminder to help you start, grow or maintain your business. It’s a compilation of what I teach...
by Harriet Cohen | Apr 16, 2020 | business tools, change, innovation
As COVID-19 rattles small businesses around the country, inspiration can be drawn from the stories of those who survived the last financial crisis. BY Zachary Crockett “Worst since 2008.” It’s a phrase we’ve seen a lot of in recent weeks, as COVID-19 continues to...
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