by Harriet Cohen | Jun 23, 2025 | customers, innovation, Inspiration, marketing, strategic planning
If you’re wondering why it feels harder to bring in new business lately, you’re not alone. Whether you run a small business, lead a team, or manage a division, growth can stall — even when you’re doing a lot of things right. Here’s the good news: the reasons you’re...
by Harriet Cohen | Jun 23, 2025 | entrepreneur, Inspiration, marketing
Remember as a teenager the crushes you had on the unobtainable? Now remember when you started your company and you had your first customer. Wow how exciting. Did they stay? Were they a good customer? Were they willing to pay? Did they see value in what you offered?...
by Harriet Cohen | Dec 19, 2023 | business tools, feedback/evaluations, marketing
Why does the proliferation of surveys especially ineffectual ones bother me? Feedback on products and services are extremely important for a company’s growth; but most surveys are the lazy way to generate valuable information. it can be done better! In the...
by Harriet Cohen | Aug 20, 2023 | accountability, branding, customers, feedback/evaluations, marketing, Social Meidia
Quality control isn’t just about catching manufacturing defects or errors; it’s a powerful force that shapes a company’s identity, resonates through its culture, influences customer loyalty, and even affects the talent it attracts. It impacts...
by Harriet Cohen | May 17, 2022 | accountability, business tools, change, customers, feedback/evaluations, Harriet Cohen, marketing
Why are you doing them? What do you want to learn and are surveys the best way to do it;, not necessarily. Let’s look at what they are and how to get real measurable results that you can use. I have never liked surveys that are rating scales or are used to...
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