by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
by Harriet Cohen | Apr 27, 2021 | accountability, bias, business tools, feedback/evaluations, Goals, Harriet Cohen, Leadership, Professional development, recognition, social responsibility, strategic planning, teams
One of the big changes from the pandemic is the team. It’s remote and may never be co-located. Now more than ever it’s important to focus on how to be successful I have had the privilege to work with a wide range of teams from the AF Space and Missile...
by Harriet Cohen | Apr 27, 2021 | accountability, business tools, change, feedback/evaluations, Goals, Harriet Cohen, innovation, Leadership, Professional development, recognition, social responsibility
I am not talking about the dreams at night but rather the dreams of what you want. Kids dream all the time; I want to be a fireman or fly into space or dance on stage. When did we stop dreaming and why is it important now more than ever? I was introduced to a book...
by Harriet Cohen | Mar 29, 2021 | accountability, bias, change, customers, feedback/evaluations, innovation, marketing, Professional development, recognition, Social Meidia
In a previous blog I talked about knowing your “why”; today I was reminded about story telling . The article is from 2013 and says story telling will be the big thing for the next 5 years. Here we are in 2021 and it’s still big Story telling has been around for...
by Harriet Cohen | Feb 26, 2020 | accountability, EQ, feedback/evaluations, Goals, Harriet Cohen, Leadership, Professional development, recognition
We intend to do things but don’t because we aren’t committed. How do we stay accountable and is it just us? I intend to get back to playing the piano but i am not committed so I am not making time for it. Unless I schedule the gym on the calendar I...
by Harriet Cohen | Jul 30, 2019 | customers, EQ, feedback/evaluations, Harriet Cohen, networking, recognition, social responsibility
If you have kids you may have heard the term ghosting.It’s what people do when they don’t want to respond for what ever reason. They disappear just like a ghost. Sadly my clients and I are seeing this personally with vendors, colleagues, and prospects. ...
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