by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
by Harriet Cohen | Apr 27, 2021 | accountability, bias, business tools, feedback/evaluations, Goals, Harriet Cohen, Leadership, Professional development, recognition, social responsibility, strategic planning, teams
One of the big changes from the pandemic is the team. It’s remote and may never be co-located. Now more than ever it’s important to focus on how to be successful I have had the privilege to work with a wide range of teams from the AF Space and Missile...
by Harriet Cohen | Apr 27, 2021 | accountability, business tools, change, feedback/evaluations, Goals, Harriet Cohen, innovation, Leadership, Professional development, recognition, social responsibility
I am not talking about the dreams at night but rather the dreams of what you want. Kids dream all the time; I want to be a fireman or fly into space or dance on stage. When did we stop dreaming and why is it important now more than ever? I was introduced to a book...
by Harriet Cohen | Mar 29, 2021 | accountability, bias, business tools, change, customers, EQ, Harriet Cohen, innovation, Leadership, Professional development, social responsibility
There has been a lot of talk about diversity inclusion and equity. Can’t use the initials in that order it says DIE, not good. What are all these words and how do they affect us and our businesses? I coined I.D.E.A.because for me it encompasses all of the...
by Harriet Cohen | Mar 24, 2021 | accountability, business tools, change, Harriet Cohen, innovation, Leadership, Professional development
Many of us have been working from home for the last 12 months. Some love it some hate it but for those of you who are dealing with a brand new world; there are ways to make it better, maintain sanity, reduce procrastination, and increase motivation. This is a new...
by Harriet Cohen | Nov 5, 2020 | accountability, business tools, change, EQ, feedback/evaluations, Harriet Cohen, Leadership, Professional development, social responsibility
Remember Cheshire cat in Alice in Wonderland? Who are you and where are you going? How would you answer the question? Alice asks “I was just wondering if you could help me find my way.” His reply: “Well that depends on where you want to get to.” She says it doesn’t...
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