by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
by Harriet Cohen | Jun 12, 2021 | accountability, branding, business tools, change, competition, customers, EQ, Harriet Cohen, innovation, marketing, Professional development, strategic planning
I win you lose. Winner takes all. I can’t compete with the big guys they have more…. (fill in the blank). Oh no! my competitor is opening near me I am doomed. We have all heard these lines and maybe said them. Competition doesn’t have to be the end...
by Harriet Cohen | Apr 27, 2021 | accountability, bias, business tools, feedback/evaluations, Goals, Harriet Cohen, Leadership, Professional development, recognition, social responsibility, strategic planning, teams
One of the big changes from the pandemic is the team. It’s remote and may never be co-located. Now more than ever it’s important to focus on how to be successful I have had the privilege to work with a wide range of teams from the AF Space and Missile...
by Harriet Cohen | Apr 27, 2021 | accountability, business tools, change, feedback/evaluations, Goals, Harriet Cohen, innovation, Leadership, Professional development, recognition, social responsibility
I am not talking about the dreams at night but rather the dreams of what you want. Kids dream all the time; I want to be a fireman or fly into space or dance on stage. When did we stop dreaming and why is it important now more than ever? I was introduced to a book...
by Harriet Cohen | Mar 29, 2021 | accountability, bias, change, customers, feedback/evaluations, innovation, marketing, Professional development, recognition, Social Meidia
In a previous blog I talked about knowing your “why”; today I was reminded about story telling . The article is from 2013 and says story telling will be the big thing for the next 5 years. Here we are in 2021 and it’s still big Story telling has been around for...
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