by Harriet Cohen | May 27, 2025 | accountability, feedback/evaluations, Leadership, Professional development
I asked Chat GPT to create a speech to new and newly promoted managers setting expectations of performance. Notice the focus is on developing people. The template provides a way to measure the expectations. If you are a manger or boss I encourage you to answer the...
by Harriet Cohen | Dec 19, 2023 | business tools, feedback/evaluations, marketing
Why does the proliferation of surveys especially ineffectual ones bother me? Feedback on products and services are extremely important for a company’s growth; but most surveys are the lazy way to generate valuable information. it can be done better! In the...
by Harriet Cohen | Dec 18, 2023 | change, customers, feedback/evaluations, marketing, Social Meidia
When you do decide to create surveys there are key steps to follow to make them effective regardless of the industry. How will a survey help sales? marketing? hiring? If you can’t answer that, don’t waste your time designing a survey and don’t piss...
by Harriet Cohen | Aug 20, 2023 | accountability, branding, customers, feedback/evaluations, marketing, Social Meidia
Quality control isn’t just about catching manufacturing defects or errors; it’s a powerful force that shapes a company’s identity, resonates through its culture, influences customer loyalty, and even affects the talent it attracts. It impacts...
by Harriet Cohen | May 17, 2023 | accountability, feedback/evaluations, Leadership, Professional development
Ok It’s a little hokey. Every category listed needs good listening skills to succeed. I could also include parents, teachers, doctors and more. As a coach/advisor I ask questions to achieve results, more importantly, I have to really listen to the answers,...
by Harriet Cohen | May 15, 2023 | accountability, bias, feedback/evaluations, Professional development
We are not really trained to truly listen. We hear the words or the sounds but we don’t listen for the meaning. Nor do we listen for what is not said. We are too busy framing our responses. We have two ears and one mouth because when you truly listen and the...
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