by Harriet Cohen | May 20, 2024 | accountability, bias, change, Leadership, Professional development
There are so many broad generalizations about the generations and when we buy into them and react accordingly, we have lost sight of the individual and the attributes they have as well as how they contribute to the workplace. It truly is time to rethink our...
by Harriet Cohen | Dec 19, 2023 | business tools, feedback/evaluations, marketing
Why does the proliferation of surveys especially ineffectual ones bother me? Feedback on products and services are extremely important for a company’s growth; but most surveys are the lazy way to generate valuable information. it can be done better! In the...
by Harriet Cohen | Dec 18, 2023 | change, customers, feedback/evaluations, marketing, Social Meidia
When you do decide to create surveys there are key steps to follow to make them effective regardless of the industry. How will a survey help sales? marketing? hiring? If you can’t answer that, don’t waste your time designing a survey and don’t piss...
by Harriet Cohen | Oct 16, 2023 | accountability, Leadership, Professional development
In my management class at UCLA we do mini case studies to help the students better understand issues. One case describes Jerry who was a great worker, team player and helped his group successfully finish projects on time and on budget. His boss wanted to make him...
by Harriet Cohen | Aug 21, 2023 | accountability, Leadership, Professional development
A survey was done asking the question who is responsible for quality here. Most people answered everyone. and the survey included a line that said if you are not sure turn the paper over and there was a mirror. If we are all responsible why does it seem quality is...
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