by Harriet Cohen | Aug 25, 2021 | accountability, EQ, Goals, Harriet Cohen, innovation, Leadership, Professional development, recognition, self actualization, strategic planning
Just like Monday morning quarterbacks, people think they could do a better job and they know how to fix things.The best leaders convey four key messages to associates with their public communications: “The greatest leader is not necessarily the one who does the...
by Harriet Cohen | Jul 21, 2021 | accountability, branding, business tools, competition, customers, feedback/evaluations, Harriet Cohen, Leadership, marketing, networking, Professional development, recognition, Social Meidia, strategic planning
“. High-quality customer service is essential to a growing or establishing a company’s bottom line—a Virtuous Circle that drives profits and allows companies to compete against rivals with more funding and resources in their pocket. 1. How do you want people to...
by Harriet Cohen | Jul 21, 2021 | competition, customers, feedback/evaluations, Harriet Cohen, Leadership, Professional development, recognition
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an...
by Harriet Cohen | Jun 12, 2021 | accountability, branding, business tools, change, competition, customers, EQ, Harriet Cohen, innovation, marketing, Professional development, strategic planning
I win you lose. Winner takes all. I can’t compete with the big guys they have more…. (fill in the blank). Oh no! my competitor is opening near me I am doomed. We have all heard these lines and maybe said them. Competition doesn’t have to be the end...
by Harriet Cohen | Apr 27, 2021 | accountability, bias, business tools, feedback/evaluations, Goals, Harriet Cohen, Leadership, Professional development, recognition, social responsibility, strategic planning, teams
One of the big changes from the pandemic is the team. It’s remote and may never be co-located. Now more than ever it’s important to focus on how to be successful I have had the privilege to work with a wide range of teams from the AF Space and Missile...
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