by Harriet Cohen | Aug 21, 2023 | accountability, Leadership, Professional development
A survey was done asking the question who is responsible for quality here. Most people answered everyone. and the survey included a line that said if you are not sure turn the paper over and there was a mirror. If we are all responsible why does it seem quality is...
by Harriet Cohen | Aug 20, 2023 | accountability, branding, customers, feedback/evaluations, marketing, Social Meidia
Quality control isn’t just about catching manufacturing defects or errors; it’s a powerful force that shapes a company’s identity, resonates through its culture, influences customer loyalty, and even affects the talent it attracts. It impacts...
by Harriet Cohen | Jun 20, 2023 | accountability, Professional development
Conflict shouldn’t scare you. It can be very productive. It is merely a differing of ideas and opinions, but we often take it to another level and add emotion. Conflict is natural; neither positive nor negative, it just is. It’s not whether you have conflict in...
by Harriet Cohen | Jun 20, 2023 | change, EQ, Inspiration, Professional development, social responsibility
Why are we afraid to make others feel heard and understood, to have the important conversations, to express opinions? How does that affect trust? Why are people afraid to address the elephant in the room? The feeling of trust and cooperation where does it come from? ...
by Harriet Cohen | May 17, 2023 | accountability, feedback/evaluations, Leadership, Professional development
Ok It’s a little hokey. Every category listed needs good listening skills to succeed. I could also include parents, teachers, doctors and more. As a coach/advisor I ask questions to achieve results, more importantly, I have to really listen to the answers,...
by Harriet Cohen | May 15, 2023 | accountability, bias, feedback/evaluations, Professional development
We are not really trained to truly listen. We hear the words or the sounds but we don’t listen for the meaning. Nor do we listen for what is not said. We are too busy framing our responses. We have two ears and one mouth because when you truly listen and the...
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