Fixing Customer Service

“. High-quality customer service is essential to a growing or establishing a  company’s bottom line—a Virtuous Circle that drives profits and allows companies to compete against rivals with more funding and resources in their pocket. 1. How do you want people to...

5 Steps and 4 Stages to Better Teams

One of the big changes from the pandemic is the team.  It’s remote and may never be co-located. Now more than ever it’s important to focus on how to be successful I have had the privilege to work with a wide range of teams from the AF Space and Missile...