by Harriet Cohen | Dec 19, 2023 | business tools, feedback/evaluations, marketing
Why does the proliferation of surveys especially ineffectual ones bother me? Feedback on products and services are extremely important for a company’s growth; but most surveys are the lazy way to generate valuable information. it can be done better! In the...
by Harriet Cohen | Dec 18, 2023 | change, customers, feedback/evaluations, marketing, Social Meidia
When you do decide to create surveys there are key steps to follow to make them effective regardless of the industry. How will a survey help sales? marketing? hiring? If you can’t answer that, don’t waste your time designing a survey and don’t piss...
by Harriet Cohen | Oct 16, 2023 | accountability, Leadership, Professional development
In my management class at UCLA we do mini case studies to help the students better understand issues. One case describes Jerry who was a great worker, team player and helped his group successfully finish projects on time and on budget. His boss wanted to make him...
by Harriet Cohen | Aug 21, 2023 | accountability, Leadership, Professional development
A survey was done asking the question who is responsible for quality here. Most people answered everyone. and the survey included a line that said if you are not sure turn the paper over and there was a mirror. If we are all responsible why does it seem quality is...
by Harriet Cohen | Aug 20, 2023 | accountability, branding, customers, feedback/evaluations, marketing, Social Meidia
Quality control isn’t just about catching manufacturing defects or errors; it’s a powerful force that shapes a company’s identity, resonates through its culture, influences customer loyalty, and even affects the talent it attracts. It impacts...
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