by Harriet Cohen | Nov 6, 2018 | Harriet Cohen
Ok, so I get a little dramatic. Last week I was reminded of how powerful the internet and blogs can be. First, let me give you a little background. If you haven’t read “The Thank You Economy” by Gary Vaynerchuck, check it out. In the last 20 years, most consumers...
by Harriet Cohen | Nov 2, 2018 | Harriet Cohen
John Maxwell wrote “People don’t care how much you know until they know how much you care” In his new books “The Thank You Economy”, Gary Vaynerchuk reminisces about a time when business owners knew our name and our preferences. He also described how good service...
by Harriet Cohen | Nov 2, 2018 | Harriet Cohen
First, let me differentiate customer service is NOT customer satisfaction! Service is what you intend and satisfaction is how they perceive it. That being said there is a commercial for Ally Bank that really demonstrates my angst with some businesses. They show 2...
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