Do you frustrate your customers?

Ok so I may do a little venting today.  Can someone explain to me the purpose of the alleged security code we are supposed to type in; the one with weirdly written letters and numbers?   How is that making things secure especially when they offer simpler ones if you...

Do Discounts Reduce Service?

When we give a lower price to someone or do someone a favor do we give less to them than to full paying customers? I recently heard a professional tell a client I’m doing this for you because your friend asked me. That means you are on the bottom of the list and I...

Delegating is harder than it looks

You own a business or are leading a project or are a parent, and you need help so you decide to delegate some of the jobs.  Which ones? Will they do it as well as you do it? Forget it; it’s easier to do it yourself.  But is it? What is the cost of doing it all...

Competitor or Customer, who leads?

A colleague of mine, Seena Sharp wrote a book called “Competitive Intelligence Advantage” and in it, she reminds us of one of the bigger mistakes businesses can make in assessing their sales and their product mix: following the competition. While it is important to...

Competition and Innovation

Depending on whether you are a service or product company you see innovation differently.  With products, you want to create the newest smartest brightest whatever in the market.  You want to make sure your product is the one the consumers flock to. For service...

Common Courtesy

Has common courtesy gone the way of common sense??  Were people always rude or is it just more blatant today?  Several things happened recently that make me wonder. Besides working with companies on their foundational infrastructure, I also work with individuals on...