Ego or ignorance

There is a theme that seems to keep reappearing and I don’t know if it is caused by the egos of the individuals or their ignorance of information.  What am I talking about??  The people, who sadly are usually professionals, doctors, lawyers, CPAs, and some companies,...

Do you really need a business plan?

Recently I have read blogs about the value of a business plan and how entrepreneurs don’t need no stinkin’ business plan they just need a vision. True some may think that’s all they had, but when I was speaking to one of my UCLA students today who is a classic...

Do you listen?

A while ago I was part of a committee for National ASTD (American Society for Training and Development) that evaluated what some of the chapters were doing based on Malcolm Baldridge criteria.  It was a great learning experience for me.  I had been on the committee...

Do you frustrate your customers?

Ok so I may do a little venting today.  Can someone explain to me the purpose of the alleged security code we are supposed to type in; the one with weirdly written letters and numbers?   How is that making things secure especially when they offer simpler ones if you...

Do Discounts Reduce Service?

When we give a lower price to someone or do someone a favor do we give less to them than to full paying customers? I recently heard a professional tell a client I’m doing this for you because your friend asked me. That means you are on the bottom of the list and I...