Being without communication
Some of us are so attached to our computers and phones and cells we panic when we are without them. I haven’t been blogging lately because for almost a full week I had no cable/internet/ phone, only my cell. It’s very hard to do a lot of work on the cell I could...
Be Afwaid be vewy vewy Afwaid — Elmer Fudd
I just read an e-book by B.W. Richardson “Refuse to be Afraid”, that Wally Conger (wallyconger.com) promoted, and it got me thinking and a little angry. Fear is a manipulation tool; we use it all the time when we market some services and products. What! You don’t...
Assuming
As you get ready for a new year, increasing revenue and growing your business, it’s time to assess how you are perceived by your clients/customers. This is also the time to see if your marketing truly reflects all you offer. I was reminded of this because of a...
Asking first
“Ask so they receive” is the title of a recent submission I had on the TPE blog. Mike throws out a question and people submit comments of 500 or less characters. This is what I said: When you have a new hire and at yearly performance reviews ask the employee to list...
Are you worth the money?
“The aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself." Peter F. Drucker I was recently reminded of this quote when a client was bemoaning that two potential clients reneged over money. We’ve all...
Are you really satisfying your customers?
First, let me differentiate customer service is NOT customer satisfaction! Service is what you intend and satisfaction is how they perceive it. That being said there is a commercial for Ally Bank that really demonstrates my angst with some businesses. They show 2...
Are you perfect?
No - I am not referring to the spiritual and I know when you were born your parents thought you were perfect. I saw “Black Swan” and saw the work invested to be perfect. Here’s the problem with perfection; striving for it we lose our vulnerability and humanness that...
Are you listening?
I should also ask are you aware? Last blog I talked about Peter Shankman’s book Zombie Loyalists and he talked about listening to your employees and your clients. www.shankman.com By the way, listening to your employees helps keep them engaged if you empower them and...
Are you asking the right questions?
With the elections looming ever so close we are bombarded with sound bytes and fact checkers. We all sit around and debate the merits of the candidates and those confusing measures. Are we taking the time to ask the right questions about all of it? Who is backing...
Are they Rude or Ignorant?
I know I recently wrote about common courtesy but I have to bring it up again. Maybe it’s the way I was raised both personally and in business and maybe it’s my values: but I just don’t get some behaviors. A colleague of mine saw a request for assistance in a very...
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