Are you really satisfying your customers?

by | Nov 2, 2018 | Harriet Cohen

First, let me differentiate customer service is NOT customer satisfaction! Service is what you intend and satisfaction is how they perceive it. That being said there is a commercial for Ally Bank that really demonstrates my angst with some businesses.  They show 2...

Are you perfect?

by | Nov 2, 2018 | Harriet Cohen

No – I am not referring to the spiritual and I know when you were born your parents thought you were perfect.  I saw “Black Swan” and saw the work invested to be perfect.  Here’s the problem with perfection; striving for it we lose our vulnerability and...

Are you listening?

by | Nov 2, 2018 | Harriet Cohen

I should also ask are you aware?  Last blog I talked about Peter Shankman’s book Zombie Loyalists and he talked about listening to your employees and your clients. www.shankman.com By the way, listening to your employees helps keep them engaged if you empower them and...

Are you asking the right questions?

by | Nov 2, 2018 | Harriet Cohen

With the elections looming ever so close we are bombarded with sound bytes and fact checkers.  We all sit around and debate the merits of the candidates and those confusing measures.   Are we taking the time to ask the right questions about all of it?  Who is backing...

Are they Rude or Ignorant?

by | Nov 2, 2018 | Harriet Cohen

I know I recently wrote about common courtesy but I have to bring it up again.  Maybe it’s the way I was raised both personally and in business and maybe it’s my values: but I just don’t get some behaviors. A colleague of mine saw a request for assistance in a very...